L&D Team Communications Resources
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) indicate that inadequate communications between providers or between providers and patients/families is the root cause of 60% to 70% of investigated sentinel events in medicine. When 47 perinatal deaths were investigated by JCAHO, poor communication was identified as the root cause in 72% of these adverse events.
One of the most common challenges experienced by labor & deliver management is maintaining efficient communications between team members, while consolidating a wide range of skill sets and personalities into a cohesive, effective unit. Here are a few information resources that may help you meet this challenge. Please feel free to suggest more.
- Benchmarking your communication process: A key part of the AHRQ Hospital Survey on Patient Safety focuses on communication process and offers a way to compare your performance in this area to your peers.
- The Institute of Healthcare Improvement offers an SBAR (Situation-Background-Assessment-Background) Toolkit
- The World Health Organizations guide to team building & communication training
- The authors of one of the all-time favorite management books, The Wisdom of Teams, offers a synopsis of their learnings on high performance teams here